South Coast Silks — Terms of Service

Last updated: 23 September 2026

These Terms of Service apply to purchases made through the South Coast Silks online store. By placing an order with South Coast Silks, you agree to these Terms together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

About South Coast Silks

South Coast Silks is an Australian business supplying live silkworms, silkworm habitats and related products.

Business name: South Coast Silks
ABN: 95 743 264 622
Email: Southcoastsilks@outlook.com

Live silkworms

South Coast Silks sells live silkworms that are typically 1–8 days old when dispatched.

Live animals naturally vary in size, appearance, development rate and behaviour. Product photographs are representative and individual silkworms may differ from those shown. Some photographs on our website may show older silkworms so that their features are easier to see.

Customers are responsible for providing suitable care after successful delivery, including appropriate food, ventilation, housing and environmental conditions.

Problems caused after delivery by unsuitable care, incorrect feeding, pesticide-contaminated leaves, unsuitable temperatures, inappropriate housing or other circumstances outside our control are not generally covered by our voluntary live-arrival guarantee.

Nothing in these Terms limits any rights available under the Australian Consumer Law.

Orders and stock availability

Because South Coast Silks works with live animals, stock levels may occasionally change because of hatch rates, development, mortality or other biological factors.

If we are unexpectedly unable to supply an item you have ordered, we will contact you as soon as reasonably possible to arrange an appropriate solution. This may include waiting for suitable stock, agreeing to an alternative product, or cancelling the unavailable item and providing a refund.

We reserve the right to refuse or cancel an order where reasonably necessary because of suspected fraud, payment problems, incorrect pricing, biosecurity requirements, shipping restrictions or circumstances that would make fulfilment unlawful or unsafe.

If payment has already been received for an order that we cancel, any amount owing to you will be refunded in accordance with applicable law.

Prices and payment

All prices are displayed in Australian dollars unless otherwise stated.

Prices may change from time to time. Changes will not affect an order that has already been completed, except where there has been an obvious pricing or technical error.

If an obvious error causes a product to be listed at an incorrect price, we may contact you before fulfilment and offer you the choice of paying the correct price or cancelling the affected item for a refund.

Payments are processed through the payment methods made available through our Shopify store.

Shipping live silkworms

Live silkworm orders are normally dispatched Monday to Wednesday using Australia Post Express Post.

We may delay dispatch if weather conditions, public holidays, postal disruptions, weekends or other circumstances could materially increase the risk to live silkworms during transit.

Delivery estimates are estimates only and refer to the expected postal transit time after dispatch.

Full details are available in our Shipping Policy.

Delivery information

Customers are responsible for providing a complete and accurate delivery address and contact information.

Because orders may contain live animals, customers should monitor tracking information and arrange for parcels to be collected or received promptly after delivery.

If a delivery problem is caused by an incorrect address supplied by the customer, failure to collect a parcel, refusal of delivery or another circumstance caused by the customer, we may require payment of reasonable additional costs associated with re-delivery or replacement, except where the Australian Consumer Law provides otherwise.

Local delivery

Local delivery may be offered within the designated delivery area around Cobargo, NSW.

Where local delivery is selected, customers must provide an eligible delivery address and ensure that the delivery location is safe and accessible.

We may contact you where reasonably necessary to coordinate delivery.

Biosecurity and shipping restrictions

Live silkworm orders are only available to destinations that South Coast Silks reasonably believes can legally receive the products being supplied.

We may refuse, delay, modify or cancel an order where reasonably necessary to comply with biosecurity, quarantine, postal or other legal requirements.

Shipping availability may change if applicable requirements change.

Fresh plant material will not be sent where doing so would be inappropriate or inconsistent with applicable biosecurity requirements.

Cancellations

If you need to request cancellation of an order, please contact us as soon as possible.

We may be able to cancel an order before it has been prepared or dispatched. Once an order has been dispatched, it cannot ordinarily be cancelled because it is already in transit.

This does not affect any rights you may have under the Australian Consumer Law.

Live-arrival guarantee and returns

South Coast Silks provides a 24-hour live-arrival guarantee for live silkworm orders.

If your silkworms arrive dead or severely compromised, please contact us within 24 hours of delivery at Southcoastsilks@outlook.com, including your order number and clear photographs where possible.

Eligible claims under our voluntary live-arrival guarantee will receive a replacement.

We do not offer change-of-mind returns for live silkworms. Change-of-mind returns are also not offered for habitats and other non-live products.

Faulty, damaged or incorrectly supplied non-live products will be handled in accordance with applicable Australian Consumer Law requirements.

Please see our Returns & Refunds Policy for full details.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms, our Returns & Refunds Policy, our live-arrival guarantee or any other South Coast Silks policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Our 24-hour live-arrival guarantee is an additional voluntary promise and does not replace any rights that may apply under the Australian Consumer Law.

Website and product information

We take reasonable care to keep product descriptions, photographs, pricing, availability and other website information accurate and up to date.

Because silkworms are living animals, exact size, colour, developmental stage and appearance may vary.

We may update website information when necessary to correct errors, improve accuracy or reflect changes to products and availability.

Limitation of liability

To the maximum extent permitted by law, South Coast Silks is not responsible for loss caused by circumstances outside our reasonable control, including severe weather, postal disruption, biosecurity restrictions or customer misuse of products.

Nothing in this section excludes, restricts or modifies any right, guarantee or remedy that cannot legally be excluded under the Australian Consumer Law.

Intellectual property

Unless otherwise stated, the South Coast Silks name, logo, website content, original photographs, illustrations, care materials and other original content are owned by or licensed to South Coast Silks.

Our content may not be reproduced or used commercially without permission, except where permitted by law.

Fraud and misuse

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent activity, payment misuse, unlawful activity or an attempt to circumvent shipping or biosecurity restrictions.

Changes to these Terms

We may update these Terms from time to time to reflect changes to our products, operations or legal requirements.

Changes apply from the date the revised Terms are published and do not retrospectively alter the terms applying to a purchase that has already been completed.

Governing law

These Terms are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws.

Contact

Questions about these Terms can be sent to:

South Coast Silks
Email: Southcoastsilks@outlook.com
ABN: 95 743 264 622